A programmer, writer, and investor. She is redited with helping to launch the personal computer age with work that made the machines more accessible and powerful.
Tuesday, August 16, 2016
Cogito leverages human behavior to nudge customer relationships
We’ve all had crappy customer service calls. Primed by staticky elevator music and the ever-mysterious agitating echo, most of us come into calls with strained patience. On the line, customer service and sales agents are paid to build relationships, but after a long day of working with callers (who typically only call if they’re having a problem), even the bubbliest of people can… Read More
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